This Refund Policy applies to MixCertificate, a SaaS certificate generation tool by HiCoder Private Limited.
1. Refund Policy Overview
MixCertificate offers a 14-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the original transaction date.
2. Eligible Purchases
This refund policy applies to:
- All MixCertificate subscription plans (monthly or annual)
- All MixCertificate pay-per-use credit purchases
3. Refund Window
Refund requests must be submitted within 14 days of the purchase date. Requests made after this period are not eligible for a refund.
4. How to Request a Refund
To request a refund, please contact our support team at:
Please include your Order ID or the email address used during purchase to help us locate your transaction.
5. Refund Processing
Once your refund request is received and approved, the refund will be processed via the original payment method. Processing times may vary depending on your payment provider but typically complete within 5–10 business days.
6. Payment Processing
All payments and refunds are processed securely by Paddle, our authorized payment partner. Paddle’s refund handling and timelines may apply where relevant.
7. Policy Updates
HiCoder Private Limited may update this Refund Policy from time to time. Any changes will be posted on this page and will apply to future purchases only.
Need help? Contact us at [email protected]